Privacy Policy

1. Data We Collect

We collect the following types of personal data:

Information you provide

• Contact details: name, email address, phone number, country of residence.
• Professional details: coaching credentials (e.g. ACC, PCC, MCC), coaching hours, ICF membership status, current coaching practice.
• Enquiry and application data: messages you send us via the registration form or email, programme preferences, availability.

Information collected automatically

• Technical data: IP address, browser type, device information, pages visited, referring website.
• Usage data: how you interact with our website, which pages you visit most, session duration.

2. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries about the Mentor Coach Training programme.
• To process your application and manage your enrolment.
• To deliver the programme, including scheduling sessions, sending materials, and issuing certificates.
• To maintain records required for ICF CCEU documentation and certification.
• To send you programme-related communications, including session reminders and materials.
• To improve our website, programme content, and participant experience.
• To comply with legal and regulatory obligations.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

• Consent: When you submit the registration form or sign up for our newsletter, you consent to us processing your data for those specific purposes.
• Contractual necessity: When you enrol in the programme, we process your data to fulfil our contractual obligations to you.
• Legitimate interests: We process certain data to improve our services and communicate with prospective participants, provided this does not override your rights.
• Legal obligation: We may process data to comply with legal requirements, such as tax records or professional certification documentation.

4. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• ICF (International Coaching Federation): When required for CCEU documentation and credential verification.
• Service providers: Third parties that support our operations (e.g. email delivery, video conferencing, payment processing), under appropriate data processing agreements.
• Legal authorities: When required by law, court order, or regulatory authority.

All third parties are bound by confidentiality obligations and process data only as instructed by us.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data: Up to 12 months after your last interaction, unless you enrol in the programme.
• Participant records: For the duration of the programme plus 7 years, to support ICF credential renewals and certification verification.
• Financial records: 7 years, as required by tax and accounting regulations.
• Marketing data: Until you withdraw consent or unsubscribe.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: You can withdraw your consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the details provided in section 10.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit using TLS/SSL.
• Secure data storage with access controls limited to authorised personnel.
• Regular security reviews and staff training on data protection.
• Contractual data protection obligations with all third-party processors.

Despite our efforts, no method of transmission or storage is completely secure. We will notify you and the relevant supervisory authority of any data breach within 72 hours, as required by the GDPR.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.

If we make material changes that affect your rights, we will notify you by email or via a prominent notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.